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Arab Bank Commences Back-office Operations At Dubai Outsource Zone

Arab Company for Shared Services will handle the back-office transactions of the bank for the UAE, Qatar, Yemen and Bahrain

Dubai Outsource Zone(DOZ), a member of TECOM Investments, has announced that the Arab Company for Shared Services (ACSS), a subsidiary of Jordan-based Arab Bank, has commenced its Gulf and Yemen back-office operations at the special economic zone dedicated to the outsourcing industry.

Reportedly, ACSS will handle the back-office transactions of the bank for the UAE, Qatar, Yemen and Bahrain with an estimated 300 employees to be based at DOZ. It has said that the Arab Bank’s back-office operations at DOZ will aim to centralise and standardise core business processes designed to the needs of the GCC market. Moreover, business processes include back-office related transactions.

KS Shankar, managing director of ACSS, said: As part of the Arab Bank group, we look forward to operating out of Dubai Outsource Zone, a premier outsourcing destination in the Middle East. Not only will the move help us fulfill our strategic vision to centralize and standardize, it will also synergize our core business processing. Moving back-office operations to the GCC region will also help us better service a market where we already enjoy a large presence.”