UK lender Abbey has come at the top of a newspaper's 'bad banks league' after the Daily Mail received four times as many complaints about Banco Santander-owned Abbey than any other current account provider.
Abbey has topped the list of banks that the newspaper’s readers complain about the most. In joint second place, Natwest/Royal Bank of Scotland and Halifax/Bank of Scotland each received just over one in every ten complaints.
New charges brought in by the Spanish bank which took over Abbey last year seem to be the source of customers’ angst. Several customers who had not used their accounts in years were caught out by the GBP20 fee which is levied on unauthorized overdrafts. Previously if a customer was slightly overdrawn but made no further transactions, no further fees would be charged.
The league table is part of the newspaper’s campaign to get banks to drop what it sees as their unfair charges.